A Case Study by JigSpace and Evapco
Company Overview
Evapco, Inc.
Headquarters: Taneytown, MD
Evapco is the global innovator in heat transfer solutions for the Commercial HVAC, Industrial Refrigeration, Power and Industrial Process markets. Evapco pledges to make everyday life easier, more comfortable, more reliable and more sustainable for people everywhere.
The Partnership
To modernize its sales approach, reduce operational costs, and better communicate complex product value, Evapco partnered with JigSpace to integrate augmented reality into their go-to-market strategy. By digitizing their product demonstrations at trade shows and in-house training, they have continued to unlock new ways to sell, train, and grow.
“This wasn't about just cutting costs; it was about future-proofing how Evapco sells. AR lets us scale our message, elevate product perception, and engage new markets in a way that’s never been possible before.”
— Troy J. Reineck, Business Development Manager, EVAPCO, Inc.
The Impact
Cost savings
Improved sales experience
The challenge? Heavy machines, heavier costs
Evapco’s products—large-scale heat rejection equipment and natural refrigerant systems—are highly technical, often weighing tens of thousands of pounds. Showing these products in action poses a significant logistical and financial challenge.
Key Issues
“Our machines are big and complex, and we used to ship them to trade shows so customers could comprehend their size and function. With JigSpace, we can demonstrate their scale and engineering without the cost or hassle — and still make a huge impact.”
— Troy J. Reineck, Business Development Manager, EVAPCO, Inc.
The solution: unlocking scalable sales with Jigs
Evapco partnered with JigSpace, to transform its sales model using immersive spatial computing experiences, transforming complex product presentations into portable, interactive 3D experiences (called "Jigs"). These are delivered on iPads and iPhones, and Apple Vision Pro.
Implemented tactics:
"JigSpace helps us break it down visually, making them easier for our customers to understand the system flow, and easier to adopt into the market.” - Adam Radford
Adam Radford, North America Sales Director at Evapco said: “VersaSplit, a low charge packaged ammonia system, is a complex and innovative solution for the food & beverage and cold storage warehouse industry. JigSpace helps us break it down visually, making them easier for our customers to understand the system flow, and easier to adopt into the market.”
You can view and interact with a sample of an Evapco Jig below or by scanning the QR code with your phone.
Organizational transformation: redefining how an industry sells
With Jig, Evapco hasn’t just changed its tools, it has transformed its organizational processes:
- Shifted to a hybrid trade show model, with a more immersive experience letting our customers get hands-on with more of our products in AR
- Empowered its global network of reps and partners with consistent, high-impact sales demos
This has now made possible the future strategic vision for sales:
- Began exploring AR for aftermarket services, replacement part identification, and operator training.
- Set a strategic path for future-proofing sales and service models across the enterprise.
Key insights
- $500K+ in cost savings by eliminating the need to build, ship and display heavy equipment at trade shows.
- Modernized trade show presence, replacing static booths with scalable, immersive AR demos.
- Expanded reach and consistency with 100+ sales reps equipped with AR tools.
- Reduced travel and logistics via virtual plant tours and remote customer engagement when in-person is not feasible.
- Future-ready sales and service with plans to use AR for training, part replacement, and support.
